Product Repair & Maintenance Disclosure

Replacement Parts Availability: Partial

Replacement parts are available for the following devices. 

Electrotherapy Devices

  • Circulation Promoter
  • Circulation Promoter Pro
  • Pain Therapy System 4-Pad 
  • Pain Therapy System 2-Pad
  • Foot & Leg Pain Therapy System
  • Neck Pain Pro
  • Triple Action Back Belt

 Parts:

  • Battery door
  • Intensity dial
  • Mode & timer button

 

 

 

Neck Comforter

 
  • Hand pump
  • Air tube connecting the hand pump to the device

MotionCiser
  • Remote Control

 

Repair Services Availability: Partial

Repair services are offered for the following devices if users are unable to use the replacement parts that are available. Any device that has a circuit board issue cannot be repaired.

  • Circulation Promoter
  • Circulation Promoter Pro
  • Pain Therapy System 4-Pad 
  • Pain Therapy System 2-Pad
  • Foot & Leg Pain Therapy System
  • Neck Pain Pro
  • Triple Action Back Belt
  • Neck Comforter

Maintenance & Repair Information Availability: None

Warranty of Good Working Order Duration: Please reference our warranty page for more information.

Note: These disclosures are provided in compliance with Québec's Consumer Protection Act (Bill 29). All information is current as of September 24, 2025.

For repair parts, service, or technical information:

Please contact our support by email at drho@drhonow.com or call us toll-free at 1-877-374-6669