Yes, DR-HO’S electrical stimulation devices are completely drug-free solution to help you manage your pain and can be used in combination with your medications. They do not require any over the counter or prescription drug supplements in order to be effective. If you have any health concerns or are unsure about alternative therapies then it’s always a good idea to consult your healthcare provider when starting any new forms of therapy to ensure that it’s the correct solution for you.

The gel pads can be used on any body part to provide you with a comforting massage and to help relieve your pain. They comfortably conform to your body and allow the electrical stimulation to effectively relieve your pain. Simply ensure that the pads are nice and sticky before use or add some water to them before you start.

DR-HO'S products are clinically tested to relieve pain, reduce muscle tension and spasms, increase tissue oxygenation and improve circulation. The Pain Therapy System was part of a scientific study conducted by Dr. Stuart M. McGill, Ph.D. and commissioned by Dr. Michael Ho. You can view the full study here.

The stimulation from our devices is very gentle and comfortable. In fact, the different modes in our devices feel like you’re getting a massage such as kneading, chopping, or fingers gently running over your muscles. You are in control of the stimulation and increase or decrease the intensity as you require. For best results, we recommend that the gel pads feel nice and sticky to enhance the feeling of the stimulation and when using the fabric electrode make sure to add enough of the electrode gel before using the device.

DR-HO’S devices will start working right away. The stimulation from our devices will contract the muscles to help them relax but more importantly, help to increase circulation to relieve your pain. Remember pain doesn’t disappear overnight so for the best results we recommend that you use our devices daily at least 3-5 times a day for the best results and you will notice a difference within a short period of time.

DR-HO’S AMP Technology stands for Auto-Modulated Pulse. AMP Technology utilizes three different electrical stimulation modalities known as TENS, EMS, and NMES to provide a comprehensive approach to pain management. AMP takes it a bit further by providing over 300 different types of electrical stimulations that randomly change every few seconds to avoid muscle adaptation. In addition, AMP varies the intensity, waveform duration, and waveform frequencies so that you can use our device on a regular basis.

TENS machines are a safe, powerful alternative to harsh drugs or invasive treatments. DR-HO’S TENS machines help people experience clinically-tested pain relief from the comfort of their home. TENS machines work by sending electrical impulses to the sensory nerves that block pain signals from reaching the brain. This provides a natural analgesia in the body without the need to ingest medication or undergo manual manipulation or surgery. TENS therapy machines can help relieve pain associated with chronic and acute conditions such as headaches, migraines, neck pain, shoulder pain, back pain, sciatica, leg pain, lower limb pain, foot and ankle pain, poor circulation, fibromyalgia, joint pain, carpal tunnel syndrome, sciatica, athletic or exercise injuries and more.

Orders with regular shipping will be delivered within 3-10 business days depending on how close you are located to our shipping facility. Rush shipping is also available for an additional fee are delivered within 3-4 business days.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed and track on the shipping carrier's website.

If you purchased Route Package Protection, You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

Cancellations must be requested by calling Customer Care within a few hours of placing your order. Please note that we are focused on shipping your order as fast as possible, so the cancellation window is very small. Once the order reaches a certain point of the fulfillment process, we may not be able to cancel your order. But don't worry! Your order comes with a 90-Day Money-Back Guarantee, so we encourage you to try the product. You can always return it if you're not happy with the purchase.

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Please see How and When to file a claim HERE.

Please see How and When to file a claim HERE.

No, Route is a post purchase experience platform backed by a reputable insurance company, SEG Insurance Ltd.

It is important to note that DR-HO'S can only provide refunds for products purchased directly from DR-HO'S and not from any third-party suppliers or stores. DR-HO'S provides a 2 year manufacturer's warranty for all items purchased from registered retailers. For a prompt refund, please call our customer care line (1-877-374-6669) to obtain a return authorization number first. Please include the following when returning your product to us:

You will need:

1. A copy of the bill of sale

2. A short note

3. Your name, mailing address, telephone number and the method of payment that you used for the purchase.

4. We recommend that you ship returns using Canada Post or USPS. To protect yourself against loss or damage we recommend that you insure the product(s) for its full value. We are not accountable for packages lost in transit to us. Please be sure to keep any shipping receipts until a credit has been processed to your account.

5. Credit card refunds are normally processed within 1 week of receipt of the product at our warehouse. Check refunds may take up to 3 weeks to be processed before being mailed to you.

6. Do not send the package C.O.D. it will not be accepted. To return your product, please contact us through phone or email to obtain a return authorization number. Return authorization numbers assist us in expediting returns so that we can provide you with a prompt refund.

At DR-HO’S, we have a commitment to quality and to ensuring that you can try our products risk-free. We want to lead the market in durability and performance. Dr. Ho is so confident that more than 20 years ago he introduced a Money Back Guarantee, no questions asked. Today, more than 20 years later, the offer still stands with our 100-day Satisfaction Guarantee. If you're not satisfied with something you bought directly from DR-HO'S, simply send it back for a full refund of the purchase price, less the price of shipping and fees (if applicable). Before considering a return, we strongly recommend either contacting our customer service line or our frequently asked questions section as many issues can be resolved with just a little bit of friendly advice.

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.