Frequently Asked Questions

How do I file a warranty claim?

Filing a warranty claim is quick and easy:

  • Fill out the online warranty form with your details.
  • Upload a clear image of your proof of purchase.
  • Submit your claim—you’ll get a confirmation email with the next steps.

Am I eligible for warranty coverage?

To qualify for warranty service, make sure:

  • Your product was purchased from an authorized DR-HO’S retailer.
  • You have a valid proof of purchase.
  • Your product is still within the warranty period.

Where do I find my product’s lot number?

You can find the lot number on the packaging or directly on your product. Need help? Check out the image guide in the warranty form!

What file formats can I upload for proof of purchase?

We accept PDF, PNG, and JPG files. Make sure your proof of purchase clearly shows the retailer’s name, purchase date, product name, and price.

What happens after I submit my warranty claim?

Once we receive your claim:

  • We’ll check your proof of purchase and lot number.
  • If everything looks good, we’ll send you instructions on your warranty service.
  • If we need more details, our team will reach out to you.

What if my proof of purchase is blurry or unreadable?

Before submitting, you’ll get a chance to preview your image. If it’s blurry, please retake the photo so we can process your claim smoothly!

What if my lot number isn’t recognized?

Double-check the number and try again. If you’re still having trouble, contact our support team—we’re happy to help!

Can I extend my warranty?

Yes! You can purchase an extended warranty for extra coverage beyond the standard manufacturer’s warranty.

Warranty Disclaimer

By submitting a warranty claim, you agree to the following:

  • We may need to verify your claim and request additional documents if necessary.
  • Warranty coverage applies only to the original purchaser and doesn’t include damage from misuse, accidents, or unauthorized modifications.
  • Make sure your proof of purchase is clear and easy to read before uploading.
  • We’re not responsible for lost, delayed, or misdirected submissions.
  • If your claim is approved, we’ll repair or replace your product at our discretion.
  • We’ll cover shipping costs for warranty service using our preferred shipping method.
  • Claims that don’t meet the warranty requirements may be denied.

Need help?
Our customer support team is happy to assist! Call us at 1-877-374-6669.