Frequently Asked Questions

DR-HO’S electrical stimulation devices are pain relief medical devices that are FDA cleared and authorized by Health Canada and are completely safe to use. It is, however, not recommended for people with pacemakers, infants, and pregnant women. For those who are epileptic or if you have any concerns with a specific medical condition, we always recommend you consult with your doctor or healthcare practitioner.
Most competing TENS machines block pain at first, but within several minutes the pain persists. These TENS machines offer a single, predictable mode of electrical stimulation. The body learns to bypass this stimulation and continues to deliver pain signals to the brain. Dr. Michael Ho and his team worked to create a device that could prevent neural adaptation. All of DR-HO’S devices utilize our proprietary AMP Technology, combining TENS, EMS, NMES and Auto-Modulation to deliver over 300 different combinations of electrical stimulation with modulated frequencies, wave durations, and waveforms. Our devices are designed, so that you get the benefits of all the different types of electrical stimulation, and address the underlying case of the pain.
Yes, you can have your DR-HO'S products sent to a P.O. Box. For P.O. Boxes in Canada we require that you choose either regular or rush shipping, for P.O. Boxes in The United States you may only choose regular shipping.
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 
Once your return is received and inspected, a refund will be posted to the same credit card that was billed. All refunds are completed within 1 week of receipt of the returned item in our warehouse. If you haven’t received a refund yet, please check your tracking number to ensure that the item has been delivered to DR-HO’S. All refunds take 1 week to process. Please note that refunds will be completed via the original payment method only. If your product has been delivered and you have not received your refund, please contact DR-HO’S Customer Care at 1-877-374-6669, or email us at drho@drhonow.com. Please be sure to have your tracking number handy for your inquiry.