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Frequently Asked Questions

Frequently Asked Questions about the Pain Therapy System

We understand that pain management and pain relief is important to you and want to make sure we've always answered all of your questions. If you have any additional questions that have not been answered below, always feel free to email us at [email protected] or call 1-877-374-6669. We are here to help you get on the road to living a pain free life.


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What do people use DR-HO'S® Pain Therapy System for?


Most people report using DR-HO’S® Pain Therapy System for pain, tension and stress relief. It’s deep tissue massage techniques have been clinically shown to relieve muscle tension, relieve pain and promote circulation.


Although DR-HO'S® Pain Therapy System does not diagnose, treat or prevent any disease, it can help with relieving the pain, muscle tension and poor circulation associated with many ailments. Over the past 20 years, we had received thousands of testimonials from happy customers whose lives have improved with the use of The Pain therapy System in conjunction with their clinical care.


Most people use DR-HO’S ® Pain Therapy System TM to help relieve their muscle tension and pain, reduce muscle spasms and improve circulation. Some of the most common conditions people use DR-HO’S ® Pain Therapy System include:


  • Headaches
  • Neck pain
  • Shoulder pain
  • Rotator cuff pain
  • Elbow pain
  • Wrist pain
  • Hand pain
  • Joint pain
  • Back pain
  • Hip pain
  • Leg pain
  • Knee pain
  • Cramps
  • Strains and sprains
  • Ankle pain
  • Foot pain and fatigue


Is DR-HO'S Pain Therapy Safe?


Yes! DR-HO'S TENS machines have been proven to be safe and effective in treating pain, as long as you aren't pregnant and don't have a pacemaker. If you are worried about the intensity of the stimulation, start the machine at a low intensity and increase as desired.


How is the pain Therapy System different than other TENS Machines?


Compared to other TENS machines that use only TENS (Transcutaneous Electronic Nerve Stimulation) technology, the Pain Therapy System uses a combination of TENS, EMS (Electronic Muscle Stimulation) and our proprietary Auto-Modulating technology to help you get more effective results, faster. Other systems that use only TENS technology can fail to be as effective as the Pain Therapy System because the body gets used to the type of stimulation the machine is providing and the treatment becomes ineffective. With the Pain Therapy System, the technology is set up to randomize the type of treatment that is being given so that the body doesn't become immune to the treatment and the treatment can remain more effective, for a much longer period of time. 


When it comes to your health and the management of your pain it is never a good idea to compromise on quality. The Pain Therapy System has helped thousands of people around the world to get the relief they need from their pain and get back to living pain free. Trust the unit that these thousands of people have felt the results from and take your life back.


The gel pads aren’t sticking, what should I do?


First, please make sure that the protective plastic covering on the gel pads have been removed. The gel pads are water activated. Before each use, dip your fingers into some water and rub the water onto each gel pad. Wait approximately 30-40 seconds before applying to your dry skin. For more information on how to maintain your gel pads please click here.


Depending on the frequency of use, remove the old pads and replace with new pads about once a month to ensure maximum effectiveness. Also, remember to place the electrodes back into the storage tray right after each use to prevent the pads from drying up and picking up dirt.


One pad feels like there’s less stimulation, why?


Often, there is a stronger sensation in one pad more than the other. The machine is working fine as this is very common and is expected. Often, one side of your body is much more sensitive than the other side. It is also possible that one pad is placed closer to nerve centres than the other.


There is a stinging sensation from the pads, what should I do?


The gel pads are water activated. They must be moist and sticky to work. Pads that are not moist enough will produce a weak and stinging sensation. Before each use dip your finger into some water and put the water onto the gel pads. Wait approximately 30-40 seconds before applying to your skin. Make sure that the pads are making full and firm contact with the skin. For more information on how to maintain your gel pads please click here.


Also, make sure the pads are not worn out. If they are too old (over 1 month), they might cause that stinging sensation. Remove the old pads and replace with new ones about once per month if used regularly.


What is the difference between the Pain Therapy System and Pain Therapy System Pro?


Many people ask us what the difference is between the Pain Therapy System and the Pain Therapy System Pro. It's simple, the Pain Therapy System is Dr. Michael Ho's tried and true TENS machine, and The Pain Therapy System Pro is Dr. Michael Ho's new and innovative TENS machine that combines the same great technology with a couple of new and innovative features.


Originally introduced more than 20 years ago, The Pain Therapy System put Dr. Michael Ho on the map as a major authority in pain relief around the world. For many years Dr. Ho heard of the amazing results from thousands of people around the world, and for many, The Pain Therapy System was the only thing that would help alleviate their pain. Fast forward to 2015 and Dr. Ho decided that with all of the advancements in medical technology that it was time to release a new and innovative version of the Pain Therapy System. At this point, The Pain Therapy System Pro was born. The Pain Therapy System Pro uses the same great technology as The Pain Therapy System, but comes with multiple ports, an automatic timer, easy to read digital screen and more.


I can barely feel anything from the pads, what’s wrong?


First, check to make sure the batteries are not old and that they have enough power to run the machine properly. Even new batteries from some stores are stale from sitting on the shelf for a long time. Also, always make sure to use alkaline, non-rechargeable batteries because the rechargeable batteries reduce strength as they become old and the stimulation will be less. If the batteries are not the problem, check to make sure the gel pads are in good condition. Make sure they are moist and clean. Before each and every use, moisten the gel pad with a little water and wait approximately 30-40 seconds before applying to your skin.


Also, the problem might be a loose wire connection. Make sure the plug is securely plugged into the device and well inserted into the electrodes. For more troubleshooting tips please click here.


When should I change the gel pads?


If you are using it every day the gel pads should be changed about once every month. Remove the old gel pads first, and stick on a pair of new ones. Do not just flip over the old ones. This will ensure that you'll get great results every time. Once you put a new set of pads on, the device will work like new again. Please clean your skin first if you use skin creams or if skin is dirty before sticking on the gel pads.


Can I use the Pain Therapy System if I have a pacemaker?


No, unfortunately, the unit is not recommended to be used by those with a pacemaker. If you have a heart condition, but are not wearing a heart pacemaker, then it is safe for you to use it. For more information on who should not use the DR-HO’S ® Pain Therapy System TM please click here.


Can this be used on the face? Or is it too dangerous?


Yes, this machine can be used on the face for sinus congestion and other forms of facial pain. We recommend using the device on low intensity and on mode 3 (more soothing). You can use it to simulate facial muscle exercises as well. Always use a low setting and preferably mode 3 for the face because it is a sensitive area. It is normal to feel an electrical sensation and the taste of metal during treatment.


Does the stimulation hurt?


No, it feels good. DR-HO’S ® Pain Therapy System TM simulates 12 deep soothing massage techniques including deep kneading, relaxing rubbing and gentle chopping. It feels so good. You have to try it to know how good you will feel with DR-HO’S ® Pain Therapy SystemTM.


How long can I use the unit for? Is there a time limit?


For chronic problems, we recommend you use DR-HO’S ® Pain Therapy System TM 20 to 30 minutes each time, and 3 to 6 times per day for better and faster improvement. You can use it as often as you like as there are NO chemicals or drugs involved. It is very safe for long- term use.


How do I know where to place the electrode pads?


Not to worry, included in your kit is a detailed instructional video and reference guide with clear and concise steps on how you can effectively treat over 20 body areas and conditions. Dr. Michael Ho demonstrates proper placement of the pads along with proper positioning during the treatment. Please be sure to watch your instructional video.


 Get your Pain Therapy System today! >>